- 1. Joomla Kayako Support Component
- Version 1.0.11 (J2.5) (25.Aug 2014)
- 2. Joomla Kayako Support Component
- Version 1.0.11 (J3.x) (25.Aug 2014)
- 3. Magento Mega Menu
- Version 1.2.3 (3.Jul 2013)
This component allows you to add your Kayako's ticketing support functionality into your Joomla site. Once installed, you will need to add your Kayako API information under the configuration page for the extension. Once done, your site users can start adding support tickets to the departments you have set up in your Kayako Suite. You can either respond to the support requests through the Joomla backend or through Kayako.
As of version 1.0.9, you can automatically sync tickets and departments. This feature was added to significantly speed up the extension. Previously, tickets and departments were auto syncing continuously between Joomla and Kayako, which causes a significant drop in performance. You can sync departments by clicking the 'Sync Departments' button on the extension landing page in admin, and you can sync tickets by clicking the 'Sync Tickets' button on the extension landing page, also found in the admin.
You can also set up a cron job to perform these tasks for you.
To setup cron which will import tickets, use the following command::
*/5 * * * * wget --timeout=0 http://www.domain.com/index.php?option=com_kayako&view=cronsync&entity=tickets -o /dev/null
To setup cron which will import departments, use the following command:
wget --timeout=0 http://www.domain.com/index.php?option=com_kayako&view=cronsync&entity=dep -o /dev/null
* --timeout=0 will allow for unlimited time for your data to be synced. This value is in seconds. If you set greater than 1, such as --time=180, this will allow a total period of 3 minutes to sync data. It is advised to keep --timeout=0 or change 0 to an very large number to assure your data will sync successfully.
** Change www.domain.com to your website domain.
*/5 * * * * refers to the job running every 5 minutes. Change this to run however frequently you would like for it to.
There are two menu types provided with this component. You can create a menu item to create tickets and create a menu item to view tickets.
The Kayako Support extension for Joomla is a commercial product, and is not for distribution and sharing. Each purchase of the Kayako Support extension entitles you, the buyer, the use of the extension on a single domain. If you wish to use the extension on another domain, you must purchase an additional copy.
If you need support for any items sold here at ScriptsConnect.com, please open a support ticket by going to http://support.scriptsconnect.com. When opening a support ticket, please mention what product you are requesting support for, as well as a detailed description of what the issue is. Upon receipt of your issue, we will respond in a timely manner. Support is only provided to those who've purchased the item in question, and is provided for 6 months free from the date of purchase. If you request support after 6 months, you will have to buy the extension again for continued support.
1.0.11 (Released on 2014-08-25)
1.0.10 (Released on 2013-12-21)
1.0.9b (Released on 2013-11-05)
1.0.9 (Released on 2013-09-24)
1.0.8 (Released on 2013-06-30)
1.0.7 (Released on 2013-06-25)
1.0.6 (Released on 2013-06-18)
1.0.5 (Released on 2013-05-24)
1.0.4 (Released on 2013-04-10)
|Created Date||May 10, 2013|
|Joomla Version||2.5, 3.0, 3.1|
|Compatible Browsers||Chrome, Firefox, IE10, IE8, IE9, Opera, Safari|
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